Tameside Consumer Support Network [of which Tameside CAB is a part] have launched a "Consumer Information Pack". It is a useful guide to consumer law and how to resolve a dispute. It is a comprehensive 43 page booklet including sample letters. It covers things like Buying on Credit, Cancellation Rights and Doorstep Sales as well as Small Claims in the County Court. To access a copy of the booklet Ring TMBC 0161 342 3941 (Call Centre) where you can register your complaint.